We want you to love your DUA CONCEPT purchase. If for any reason you're not completely satisfied, you have 14 days from the date of receipt to return your items.

Return Conditions:
To be eligible for a return, items must be:

• In perfect, unused, unwashed, and undamaged condition
  
  

• With all original labels still attached
  
  

• Free from make-up, stains, and odors
  
  

• Returned in their original packaging to protect them during transit
  
  

Items showing signs of wear, damage, or missing tags may not qualify for a refund or exchange.

Please note: We do not offer direct exchanges. If you’d like a different size or color, please return the item(s) and place a new order.

Once we receive and inspect your return, your refund will be issued to your original payment method.
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

How to Return Your Order

We aim to make the return process simple:

1. Contact us at contact@dua-concept.com to notify us of your return and receive guidance.
   
   

2. Pack the item securely in its original packaging, including the packing slip.
   
   

3. Ship the parcel using a tracked delivery service of your choice.
   (Returns sent without tracking may not be accepted or refunded.)
   
   

4. Once we receive your return and complete our inspection, you will receive an email confirmation and your refund will be processed.
   
   

Important Notes:

• Returns are not free, unless the item is defective.
  
  

• If you believe you received a defective item, please email us with clear photographic evidence when initiating the return.
  
  

• If the defect is confirmed, you will receive a full refund, including return shipping.
  
  

• Shipping fees are non-refundable under normal circumstances.
  
  

• Any customs fees or additional charges from your chosen carrier are the customer’s responsibility.
  
  

Please contact customer service at contact@dua-concept.com to assist you with your return.

Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right

You have the right to revoke this contract within 14 days without specifying any reasons. The revocation period is 14 days with effect from the day,

• on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
• on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

To exercise your right of withdrawal, you must inform us (Gentiana Gjevukaj, Schwedter Straße 230, 10435 Berlin, Telephone number: 01708831572, E-Mail address: contact@dua-concept.com) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts

for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery. 

 

Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

• To Gentiana Gjevukaj, Schwedter Straße 230, 10435 Berlin, Email address: contact@dua-concept.com
• I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)
• Ordered on (*)/ received on (*)
• Name of the consumer(s) 
• Address of the consumer(s)
• Signature of the consumer(s) (only in case of a notification on paper)
• Date (*) Cross out the incorrect option.